Frequently Asked Questions

How much does it cost?

Sessions range between $210 – $283.50 depending on the training and level of experience of the clinician. We do offer some low-cost options with our counsellor-in-training who offers sessions at $50. These sessions are closely supervised and may involve occasional joining with the supervisor. The work needs to be at a level of complexity our counsellor-in-training can manage and we are open to discussing this with individuals and referrers.

Meetings with schools, home visits and skype sessions are charged as per the session cost above. Reports are not included in the cost and there may be an additional fee.

Couples therapy is charged at $283 per 50 minute session and longer sessions are charged pro-rata if required.

All fees are subject to GST at 8%

How do I pay?

We accept payment by:

  • NETS
  • Visa/Mastercard in person or online
  • online banking (UOB account number 3493195822)
  • PayNow (UEN 201734541D)
  • PayPal to

How do I get a referral?

You can self refer by calling or emailing. Referrals can also be made by GPs, schools and other healthcare providers. Note: some insurance companies may require a referral to be made by a GP, so check with your insurance provider.

What to expect on first appointment?

A typical session is about 50 mins to 1 hour. On arrival at the clinic, you will be asked to complete a short contact information form, and a form outlining our confidentiality and fee policy.

We recognize that coming to a first appointment can be anxiety provoking. Our aim is to make you feel comfortable enough to talk about what you like help with for yourself or your child, and how you would like things to progress. In this first session, we may ask you lots of details about the problems you or your child are facing and the impact that this is having. We may ask you to fill in some standardised questionnaires.

It is important to remember that this is an opportunity for you to decide whether the therapist feels like somebody you could do work with. We recognize that finding a person you feel comfortable with is really important our clinicians are open to discussing this.

What if I need to cancel?

Please provide a minimum of 48 hours notice if you need to cancel an appointment. You may be charged for missing appointments without adequate notice. We are aware there are sometimes emergencies or illness occur so are also fair about this.

What are the clinic’s COVID-19 protocols

Thrive Family clinic follows MOH safety measures, which include wearing a mask, using TraceTogether and physical distancing. All of our Clinicians are available to see you. You have the option of online or face-to-face visits.